FAQ’s

Ticketing questions about postponement

All tickets that have already been purchased for IFRF 2020 will remain valid for IFRF 2021. The seating plan will be adopted 1: 1 and the seats that have already been purchased will not change for the time being.

If an event is rescheduled or relocated, the tickets remain valid, as mentioned above. In this case, however, you as a customer can withdraw from the contract. The withdrawal must be declared in writing to the organizer and must be done using the ticket form (https://forms.gle/GKUQPUP6ZYerW5ky8). The customer will be reimbursed the ticket price paid on presentation of the corresponding ticket / ticket code; Any fees incurred (shipping and handling fees) will not be reimbursed.

The IFRF 2021 will take place from Thursday, December 16. up to and including Sunday, December 19, 2021.

If you have purchased your ticket at the IFRF 2019 box office or at a ticket sales point, for example, and have not provided any personal data, we ask you to fill out the form we have created and send us your data in this way. Based on this, we can guarantee that your tickets will be processed. You can find the form at https://forms.gle/GKUQPUP6ZYerW5ky8

The withdrawal must be registered via the link by March 31, 2020 – only then will the processing process be carried out.

General IFRF ticketing questions

Please understand that due to the current Covid-19 regulations we had to stop the ticket sales. As soon as we can open the ticket sales again, you will be informed by it on our social media platforms and our website.

The RMV-Kombi-Ticket is valid for the outward journey (from 5 hours before the start of the event) as well as for the return journey (until closing time) in all RMV means of transport of the. 2nd class; 1st class only with surcharge. If your ticket has included a combined ticket, you can see it on the RMV logo.

Please note that it is not possible to guarantee whether tickets are still available at the box office or not. Unfortunately, if a section of the event is sold out, we are forced to close the box office and no longer allow admission out of safety reasons. We strongly recommend to book tickets early.

Children up to 6 years of age receive free admission, but are not entitled to a seat. At the request of the security personnel, an ID card must be presented.

A family ticket (available only for Sunday afternoons) includes tickets for two adults and two children (up to 16 years of age).

We offer a variety of discounts. It is important to know, however, that discounts do not apply to tickets in the 1st category and to full-day tickets on Saturday and Sunday.
25% discount for orders of 20 tickets per event section (group ticket)
20% discount for pupils, students, pensioners, severely disabled
15% discount for PM members
15% discount for Members of the Armed Forces
Wheelchair users only category 1 minus 20% each for the wheelchair user and an accompaniment
Severely disabled persons with B in the ID card 20 each for severely disabled persons and accompaniment.
Valid ID cards must be presented to the police without being requested.
Discounts can be selected online during the booking process.

Unfortunately, it is not possible to take back, cancel or exchange tickets. You will be expressly informed of the obligation of a ticket order during the ordering process and in the General Terms and Conditions of Reservix.
Please note: There is no distance selling law for ticket orders.
The reason is that sports, leisure and cultural events of all kinds would hardly be feasible for planning and economic purposes with a two-week right of withdrawal and return. This is also the view of the legislator, which is why the Distance Selling Act is used in the contract concluded between you and the organiser for the provision of a service in the field of leisure activities 312g abs. . 2 No. 9 BGB, expressly does not apply.

Of course, tickets can be passed on to family members or friends in case of prevention.
On the other hand, the commercial resale of tickets – for example on auction platforms – is not permitted.

You can redeem a voucher by clicking “I want to redeem a voucher” in step three of the ordering process (“Order”). Simply enter the 13- or 14-digit coupon code. The noble gift envelopes produced exclusively for Reservix can be added to your order at the end of the ordering process. The delivery time for shipping by post depends on the payment method. When redeeming the voucher, the residual value left on the voucher may be too low for payment. In this case, a surcharge is possible. Several vouchers can also be redeemed at the same time. The ticket vouchers at Reservix are valid until the end of the third calendar year following the issue.

Arrival and Parking

Admission is half an hour in the morning before the start of the first class. For afternoon and evening events, the entrance to the shopping area is two hours before the start of the event and half an hour before the event you are allowed to go to your seats.

Discounted parking is available on the exhibition grounds in the park house P4: Katharinenkreisel, 60486 Frankfurt am Main (access via Tor Nord).

As a visitor to the International Festival Equestrian Tournament, you have the opportunity to use two different entrances.
The ‘Entrance City’ can be seen directly from the tram and metro station and is located next to the exhibition tower.
The ‘Entrance LEA (Ludwig Erhard complex)’ is located next to the Maritim Hotel/Congress Center and the Festhalle.
Further information on how to get there can also be found at https://festhalle.messefrankfurt.com/frankfurt/de/anreise.html

General Event Questions

Please note that dogs are NOT allowed on the entire venue.

You can find out about the prerequisites and get accredited via our press office. More detailed contact information will be published on our website during the year.

Every year, a regional association that supports socially disadvantaged children and families receives the gifts of the Christmas tree campaign. For this purpose, you can bring packaged gifts, with an external marking, whether the gift is for a girl or boy and for which approximate age group. The Christmas tree is located on the second floor of the Forum Festhalle, right in front of the shopping area.

If you have any further questions, please feel free to send us a Facebook message at any time or send us an e-mail with your question and contact details to oceanside@schafhof.com